Policies
What every family agrees to when registering with Excel Pro Soccer Academy. The registration forms show this same text.
Refunds
Fees are not refunded in money. In some cases the academy may offer a credit toward future sessions.
Photos & video
Registering gives the academy permission to use photos and video of players on its website and social media.
Risk & concussion
Acknowledgement of risk under Ontario law, and the yearly Rowan's Law concussion confirmation.
Indoor season · memberships · trials & free sessions
Version academy-1.0
This agreement applies to every Excel Pro Soccer Academy program — the indoor season, regular training memberships and trial or free sessions. By registering, the parent or guardian accepts it on behalf of the family.
Players train in age groups set by the academy. Coaching staff decide the group, squad and level each player trains in, and may move a player between groups for development or safety reasons.
Training times, venues and coaches may change during a season. Changes are announced on the website, by email or through the parent account.
Fees, deposits and due dates are those shown on the registration page at the time of registering. Payment is by Interac e-Transfer to Excelpro.Etransfer@gmail.com, with the player's full name and age group in the message.
A spot is confirmed only once payment is received. Payment must be complete before the player's first session. The academy may pause or end a registration for non-payment.
The uniform is paid once, at a player's first registration, and is the family's to keep.
Excel Pro does not refund fees in money. This includes membership fees, season reservations and deposits, and the uniform fee. The academy books facilities, coaching staff and equipment on the basis of confirmed registrations, and those costs are committed in advance.
In some situations — for example a documented injury or illness that keeps a player out for an extended period — the academy may, at its discretion, offer a credit toward future sessions instead. The academy decides whether a credit is offered, its amount, and when it can be used.
No refund or credit is given for sessions a player chooses to miss, for a player leaving part-way through a season or membership period, or for a suspension or removal under this agreement.
Sessions may be cancelled for weather, facility closures or other reasons outside the academy's control. Families are told as early as possible, and the academy reschedules where a facility is available. Individual cancelled sessions are not refunded.
Soccer is a physical contact sport. Taking part carries an inherent risk of injury, including sprains, strains, fractures, dental and facial injury, concussion and other head injury, and in rare cases serious injury. These risks come from contact with other players, the ball, equipment, goalposts, the playing surface and conditions, and cannot be removed entirely by coaching, supervision or protective equipment.
I confirm the player is in good health and fit to take part. I understand the academy trains at facilities it does not own, and that the condition of those facilities is the responsibility of their operators.
In consideration of the player being accepted into the program, I release Excel Pro Soccer Academy, its coaches, staff and volunteers from any claim I personally may bring arising from the player's participation, other than claims arising from gross negligence or wilful misconduct, and to the extent permitted by Ontario law. I agree to indemnify the academy against claims arising from the player's own conduct, from damage the player causes to property, or from my failure to disclose relevant medical information.
Nothing in this agreement removes or limits any right the player themselves may have. Under Ontario law a parent cannot waive a minor's right to bring a claim, and Excel Pro does not ask any family to attempt to do so.
Under Rowan's Law (Concussion Safety), 2018, the parent or guardian of a player under 18 must confirm every year that they have reviewed Ontario's Concussion Awareness Resources and the academy's Concussion Code of Conduct. Players agree to:
A player suspected of having a concussion is removed from the session immediately and does not return that day. Before returning to any Excel Pro activity the player must be assessed by a physician or nurse practitioner and provide medical clearance.
Parents must tell the academy at registration about any medical condition, allergy, medication or injury that affects participation, and keep that information up to date.
If a player is hurt and a parent cannot be reached, the parent authorises Excel Pro staff to obtain emergency medical treatment for the player, including calling emergency services and transport to hospital. Families remain responsible for their own provincial health coverage and any additional insurance.
Excel Pro photographs and films training sessions, matches and events. By registering, the parent or guardian gives the academy permission to use photos and video of the player on excelproso.com, on the academy's social media (including Instagram) and in academy promotional material, without payment.
The academy does not publish a player's contact details, and does not publish a minor's full name alongside disciplinary information. A family who would like a particular photo or video taken down can write to excelprosocceracademy@gmail.com and the academy will remove it from its own website and accounts.
Other parents and spectators may also take photos at sessions and matches. The academy cannot control images it does not take or publish.
Players, parents and spectators agree to treat coaches, players, referees and other families with respect, at sessions, at matches and online. Excel Pro does not tolerate harassment, bullying, discrimination or abuse of any kind. Concerns can be raised with the Head Coach or the academy at 647-703-7821 and are handled confidentially.
Families agree not to post photos or video of other people's children without their parents' consent, and to raise concerns with the academy directly rather than on social media.
Coaching staff supervise players during scheduled sessions only. Parents are responsible for their child before and after the session and must collect players on time. Transport to and from sessions is the family's responsibility.
Information collected at registration is used to run the academy's programs, contact families and, where a player joins a league team, register them with the league and Ontario Soccer. It is not sold or shared with third parties except as needed for those registrations.
Emails about a family's own registration — confirmations, receipts, payment reminders and session details — are part of the service. News, offers and invitations are sent only to families who agree to receive them (the separate, optional box on the registration form) or as otherwise permitted by Canada's anti-spam law, and every one of those emails has a one-click unsubscribe link.
The academy may suspend or remove a player or family from a program for repeated breaches of this agreement, abusive conduct toward staff, players, officials or other families, or non-payment of fees. No refund or credit is given in that case.
Winter League competitive teams
Version league-1.0
By registering a player for an Excel Pro competitive league team, the player and parent or guardian acknowledge that competitive soccer is different from recreational or house-league soccer.
Registration on a competitive team does not guarantee equal playing time.
Our coaching staff will always work to provide players with opportunities to develop and participate. However, playing time may vary depending on:
In close, difficult, playoff, tournament or important league matches, coaches may rely more heavily on players who are currently performing at the required competitive level.
Competitive match minutes are earned through training, improvement, performance and then opportunity.
A player receiving fewer minutes is not being punished or excluded. It may simply mean that additional development is required before the player is ready for greater responsibility during competitive matches. The coaching staff will continue supporting that player's development.
Excel Pro teams participate in competitive leagues where the academy has a responsibility both to develop individual players and to compete responsibly as a team.
Some players develop faster than others. Coaches evaluate each player based on their current readiness rather than comparing children unfairly with one another.
Families looking specifically for guaranteed or equal playing time regardless of performance may find a recreational or house-league program more appropriate for that expectation.
During matches, the Head Coach and coaching staff have final authority regarding:
Parents must not pressure coaches to substitute their child into a game or question coaching decisions from the sideline.
We welcome respectful conversations regarding a player's development. However, complaints regarding playing time should not be made during a game, immediately after a game, or in front of players or other parents.
Parents who would like feedback may contact the coaching staff privately and arrange an appropriate time to discuss areas requiring improvement, training performance, match readiness, development goals, and how the player can earn additional opportunities.
Competitive players are expected to attend practices consistently and arrive on time.
Repeated missed practices, late arrivals, lack of effort or poor commitment may affect starting opportunities, playing time, match selection and tournament selection. Whenever possible, absences should be communicated to the coaching staff in advance.
Players are expected to:
Poor behaviour or repeated disciplinary issues may result in reduced playing time or other disciplinary action.
Our objective is not simply to place a child on the field. Our objective is to prepare the player to perform successfully when they are on the field.
Excel Pro coaches will continue helping every player improve technically, physically, tactically and mentally so they can become more confident and effective competitive players.
Under Rowan's Law (Concussion Safety), 2018, Excel Pro cannot register a player under 18 unless the parent or guardian confirms every year that they have reviewed Ontario's Concussion Awareness Resources and this Concussion Code of Conduct.
Players agree to:
A player suspected of having a concussion is removed from training or the match immediately and does not return that day. Before returning to any Excel Pro activity the player must be assessed by a physician or nurse practitioner and provide written medical clearance. Excel Pro follows the Ontario Soccer and Canada Soccer concussion policy.
Soccer is a physical contact sport. Participation carries an inherent risk of injury, including sprains, strains, fractures, dental and facial injury, concussion and other head injury, and in rare cases serious injury. These risks arise from contact with other players, the ball, equipment, goalposts, the playing surface and weather conditions, and cannot be eliminated by coaching, supervision or protective equipment.
I confirm the player is in good health and medically fit to take part in competitive soccer. I understand Excel Pro trains and plays at facilities it does not own, and that the condition and supervision of those facilities is the responsibility of their operators.
In consideration of the player being accepted for registration, I release Excel Pro Soccer Academy, its coaches, staff and volunteers from any claim I personally may bring arising from the player's participation, other than claims arising from gross negligence or wilful misconduct, and to the extent permitted by Ontario law. I agree to indemnify Excel Pro against any claim arising from the player's own conduct, from damage the player causes to property, or from my failure to disclose relevant medical information.
Nothing in this agreement removes or limits any right the player themselves may have. Under Ontario law a parent cannot waive a minor's right to bring a claim, and Excel Pro does not ask any family to attempt to do so.
Excel Pro is affiliated with Ontario Soccer through its league registrations. Players registered through Excel Pro are covered by the insurance carried under that affiliation. Families remain responsible for their own provincial health coverage and any supplementary or dental insurance.
Parents must disclose at registration any medical condition, allergy, medication or injury that affects participation, and must keep that information current.
If a player is injured and a parent cannot be reached, parents authorise Excel Pro staff to obtain emergency medical treatment for the player, including calling emergency services and transport to hospital.
The competitive league fee is $900 per player, paid in two instalments of $450.
This covers the full uniform, league registration, the Ontario Soccer number, referee fees, field rental and coaching staff. There is nothing further to pay during the season.
Payment is by e-transfer to Excelpro.Etransfer@gmail.com. A late fee applies after the posted first-payment date.
Excel Pro registers each player with the league and Ontario Soccer, books fields and assigns coaching staff on the basis of confirmed registrations, and those costs are committed before the season starts.
Refund policy: the $900 competitive league fee is non-refundable. Excel Pro registers each player with the league and Ontario Soccer, books fields and commits coaching staff on the basis of confirmed registrations, and those costs cannot be recovered once committed. No refund is issued for missed sessions, missed matches, suspension, injury, or a player leaving the team during the season.
A player registered with Excel Pro for a season is registered with Ontario Soccer through this club and may not play for another club in the same competition without a written release. Requests to transfer mid-season are handled through the league's process and cannot be guaranteed.
Team placement is decided by the coaching staff. Players may be moved between age groups or squads during the season for development or team-balance reasons.
Players must wear the full Excel Pro uniform for all matches. Shin guards are mandatory for every training session and every match — no shin guards, no participation. Players are responsible for bringing water, appropriate footwear for the surface, and weather-appropriate clothing.
The uniform is included in the league fee and is the family's to keep.
Many of our referees are teenagers. Excel Pro operates a zero-tolerance policy on referee abuse, in line with Ontario Soccer. At matches and training, spectators agree to:
Anyone who breaches this may be asked to leave the venue. Repeated breaches may result in the family's registration being ended.
Excel Pro's official channels are the website, the parent portal and the academy's Instagram. Team group chats are for logistics.
Families agree not to post criticism of coaches, players, referees or other families on social media, and not to post photos or video of other people's children without their parents' consent.
Excel Pro photographs and films training sessions, matches and events, and uses these images on excelproso.com, on Instagram and in academy promotional material. Consent is given separately below and can be withdrawn at any time by writing to the academy.
Excel Pro does not publish a minor's full name alongside disciplinary information, and does not share contact details publicly.
Coaching staff supervise players during scheduled sessions and matches only. Parents are responsible for their child before and after that window and must collect players promptly. Players may not leave a venue before the session ends without a parent's knowledge.
Transport to away matches and tournaments is the family's responsibility unless Excel Pro states otherwise in writing for a specific event.
Sessions may be cancelled for weather, field conditions or facility closures, and are communicated as early as possible. Cancelled sessions may be rescheduled where a field is available. Where they cannot be, no refund is issued for individual sessions.
Excel Pro does not tolerate harassment, bullying, discrimination or abuse of any kind, by anyone — player, parent, coach or staff. Concerns can be raised with the Head Coach or the academy at 647-703-7821 and will be taken seriously and handled confidentially.
Information collected at registration is used to register players with the league and Ontario Soccer, to contact families, and to run the academy's programs. It is not sold or shared with third parties except as required for league and Ontario Soccer registration.
Excel Pro may suspend or remove a player or a family from the program for repeated breaches of this agreement, abusive conduct toward staff, players or officials, or non-payment of fees.
Questions about these policies? Email excelprosocceracademy@gmail.com or call +1 647-703-7821.